Problem Note 65810: Load-balanced SAS® OLAP Server running on the SAS® Grid Server fails to start when using "Grid" as the balancing algorithm
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A load-balanced SAS OLAP Server running on the SAS Grid Server might fail to start when you use Grid as the balancing algorithm. Errors encountered might include the following:
IOM call failed. Internal server exception: access violation.
No OLAP Cube Server listener detected.
As a workaround, do not use Grid as the balancing algorithm. Instead, select Least Recently Used as the balancing algorithm for the logical, load-balanced SAS OLAP Server. All of the SAS OLAP Servers defined on the SAS Grid Server are still used, but you avoid this issue.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS OLAP Server | z/OS | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 |
| Microsoft® Windows® for x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Enterprise 32-bit | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Enterprise x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Pro 32-bit | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Pro x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Enterprise x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Pro 32-bit | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Pro x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 10 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 Datacenter | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 R2 Std | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 Std | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2016 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2019 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Enterprise 32 bit | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Enterprise x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Home Premium 32 bit | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Home Premium x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Professional 32 bit | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Professional x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Ultimate 32 bit | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Ultimate x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| 64-bit Enabled AIX | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| 64-bit Enabled Solaris | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| HP-UX IPF | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Linux for x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Solaris for x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
A fix for this issue for Threaded Kernel IOM 9.4_M6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E8G.html#65810
Load-balanced SAS OLAP Server running on the SAS Grid Server might fail to start when using the "Grid" as the balancing algorithm. Errors include "IOM call failed. Internal server exception: access violation." and "No OLAP Cube Server listener detected."
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-04-09 08:36:46 |
| Date Created: | 2020-04-06 09:55:28 |